Help
Before you contact us, please make sure you have checked the following. If that does not resolve the issue, then let us know.
Member Registration / Website
I want to register as a new member on A!-ID.
I get an error message when registering as a new member on A!-ID.
I want to bring together separate services under A!-IDs that I have registered with different email addresses.
I could not log in to A!-ID website.
I don't know my password
I cannot reset my password
I typed in my A!-ID and password to join a fan club and link my A!-ID, but I got the message “Your A!-ID email address or password is incorrect.”
Clearing the cache
Recommended environments for the A!-ID website
Email address formats that are not allowed
Can I use A!-ID on a feature phone?
My Page / Email Address / Registration Detail Changes
What can I do on My Page?
What is the “2D Code” displayed on My Page?
I want to change my A!-ID registered email address.
I get an error message when I try to change my A!-ID registered email address.
I want to change the birthdate I mistakenly registered.
I want to delete my A!-ID registration.
I get an error message when trying to delete an A!-ID on My Page.
Points
What is A!-POINT?
I want to find out when my A!-POINTS expire
Where can I find my A!-POINTS balance?
I want to register points with a receipt for a purchase at a venue.
How can I earn A!-POINT?
Notification emails and the email magazine
I do not receive emails from the A!-ID.
I want to stop getting the email magazine from A!-ID.
Inquiry Form
Please be sure to read the FAQ. If you cannot solve the problem using the FAQ, please inquire via one of the following.
For inquiries about A!-ID
If you are an A!-ID member, logging in before you contact us might mean your problem gets solved quicker. We apologize for the inconvenience, but we ask that you please log in before you contact us.
If you are not an A!-ID member, please contact us by clicking the button below.


















































